Refund, Cancellation & Exchange Policy

TALLENA BEAUTY HAIRLINE REFUND, CANCELLATION & EXCHANGE POLICY

At Tallena Beauty Hairline, we are committed to providing quality products and excellent services. To ensure fairness and transparency, the following policy applies to all purchases, bookings, reservations, and installment payment plans.

1. Hair Sales and Product Purchases

• Please confirm your hair texture, length, colour, and other specifications before making payment.
• Change of mind, incorrect orders placed by the customer, or personal financial difficulties do not automatically qualify for a refund.
• Unused products may be eligible for exchange or return if reported within a reasonable period and the items remain in their original condition.
• Defective, damaged, incorrect, or misrepresented products will be assessed for an appropriate remedy, including replacement, repair where applicable, or refund as required by law.
• Used products are not eligible for a change-of-mind return, but this does not affect any legal rights relating to defective products.

1. Beauty Services and Makeup Bookings

• Booking fees secure your appointment and are subject to the cancellation terms communicated before payment.
• Customers who wish to cancel or reschedule must notify us as early as possible.
• Where a customer cancels, rescheduling may be offered subject to availability and the agreed booking terms.
• If Tallena Beauty cancels an appointment and cannot provide a suitable replacement date, an appropriate refund will be provided.
• If a service is not performed as agreed or is unsatisfactory, please notify us promptly so we can assess and resolve the issue fairly.

1. Bridal Bookings

• Bridal deposits secure the agreed date and services.
• Customers must notify us promptly of cancellations or changes to their event date.
• Any cancellation charges must be reasonable, disclosed before payment, and based on applicable terms and costs incurred.
• Where we cannot fulfil a confirmed booking, we will offer a suitable alternative or refund as appropriate.

1. Refund Request Procedure

To request a refund, please contact our customer service team with:

1. Your full name and phone number.
2. Proof of payment.
3. The product purchased or service booked.
4. The reason for your request.

Our team will review the request and communicate the decision and next steps.

1. Important Notice

All refund, cancellation, and exchange terms will be communicated to customers before payment. Nothing in this policy removes any consumer rights protected by applicable Nigerian law.

Thank you for choosing Tallena Beauty Hairline. We value your trust and continued patronage.

Management Tallena Beauty Hairline